There is no question that hospital patients want quality care above all else. But what does that really mean? The most advanced technology, the most experienced doctors, the most caring staff or the most comfortable beds?

It’s all of the above, but it’s also something even more important: Patients want to be treated with dignity and respect, as a human being first, a diagnosis second. They want to be heard and they want to be supported.

Here are two new ways the Blue Mountain Health System is supporting it patients:

Patient Ambassador Program
Good communication is key to patient satisfaction. Blue Mountain Health System has initiated a Patient Ambassador Program to provide a personal contact for every patient who stays in the hospital.

A patient ambassador will visit each patient admitted to the medical/surgical unit as well as those transferred from the intensive care unit. During the visit, the ambassador will ask questions related to the patient’s overall satisfaction, such as “how is the level of noise in your room?”

The patient ambassador works with the patient and his or her family to resolve any issues or concerns in a timely manner. Every patient receives a card with the ambassador’s name and telephone extension to facilitate prompt communication.

Centralized Scheduling The One Call that Does it All!
Ease of access is another important component to patient satisfaction. Navigating the complexities of today’s healthcare system can be intimidating to many patients. Blue Mountain Health System has made it easier by introducing a new computerized, centralized scheduling system.

The new system will make scheduling appointments across both campuses more convenient, coordinating patient preferences with availability. Patients will be reminded of their appointments via voice mail, letter and/or email, according to their preference.

Blue Mountain Health System is committed to providing its patients with what they want most: excellence in care AND customer service.